Service

We look after what we sell

Buying a copier is the start. We deliver it, install it, show your team how to use it, and then keep it running for as long as you have it.

  • Delivered and installed
  • Set up on your network
  • Toner, parts and repairs
  • One number to call
Watch

What happens on a service call

Thirty six seconds, six steps: from the moment you call to the visit being logged.

00:00 / 00:36
Brisbane Copiers · Service
01 · You call one number

Something not right with the copier? Call us, or send a request from the website.

Chapter 1 of 6What happens on a service call
What happens on a service call: You call one number. Something not right with the copier? Call us, or send a request from the website. We take your details, the machine and what it is doing, and log the call.; We read the fault first. Most faults show a code on the copier's screen. We ask you for it, so the technician arrives knowing what to bring.; A technician is booked. A technician is booked in and on the way. With the parts the fault code points to, in the van.; Found and fixed. The fault is found and fixed on site. Worn parts are replaced under your service agreement, at no extra charge for the parts it covers.; Tested before we leave. Test pages are printed and checked, copying, printing and scanning. And the machine is cleaned before the technician goes.; Logged and covered. The visit is logged against your machine, so its history is always on file. And if it ever fails, the replacement warranty covers you for the term.
Step by step

From the day it arrives

  1. Delivery

    We ask about stairs, lifts and access first, then bring the machine in and take the packaging away.

  2. Installation

    Connected to your network, printing from your computers, scanning to email and folders.

  3. Training

    We show your team the things they will use every day.

  4. Service agreement

    Toner, parts and repairs at a set cost per page.

What a copier service agreement covers

  • Toner, sent when you order it, with a delivery charge on each order.
  • Parts and repairs, including the technician's visit.
  • Meter readings collected each month, automatically where the machine supports it.
  • Our replacement warranty for the whole term, however you paid for the machine.

The agreement sets out exactly what is included, and we go through it with you before you sign.

Looked after for as long as you have it, by the people who sold it to you.

Talk it throughSomeone who knows copiers, on the phone.Monday to Friday, 8am to 5pm
(07) 3484 0534Get a quote
Replacement warranty

If it fails, we replace it. For the whole term.

Every machine on our service agreement comes with our replacement warranty, new or secondhand, rented, leased, financed or bought outright. If it fails, we replace it. That cover lasts for the whole term of your agreement, not just the first year.

A maker's warranty on a new copier usually runs for 12 months and covers the hardware, not consumables. After that, the service agreement is what really covers you. The replacement warranty terms are set out in your agreement.

When something goes wrong

Call us on (07) 3484 0534 or send the form. Tell us the machine and what it is doing. Many problems are fixed over the phone, and if a technician needs to come out, we book the visit.

Toner is included on a service agreement, with a delivery charge on each order. Order it from us when the machine tells you it is getting low.

Already a customer? Log a service call or order toner online, from the code on your machine's sticker or from here.

Where we service

Brisbane, Ipswich, Logan, Toowoomba, the Gold Coast and the Sunshine Coast. We service the machines we sell, across the same areas we deliver to. Where we deliver.

Ask us

Ask about a machine and its service

Tell us the machine and what you need, and we will come back to you. No obligation.

Prefer to talk? Call (07) 3484 0534, Monday to Friday, 8am to 5pm.

Ask about service

Tell us the machine and what you need.

Or call (07) 3484 0534. We never sell your details. Privacy.

Questions

Questions about copier service agreements

What does a copier service agreement cover?

Toner, parts and repairs, at a set cost per page for black and white and for colour. The agreement sets out exactly what is included.

What is a copier maintenance agreement?

Another name for a copier service agreement. It covers toner, parts and repairs at a set cost per page for the machines we sell, for as long as the agreement runs.

Do you service copiers you did not sell?

We focus on the machines we sell. If you have another machine you would like looked after, ask us.

What if my machine cannot be fixed?

If it is on our service agreement, we replace it under our replacement warranty, for the whole term of the agreement.

Brisbane Copiers

Talk to someone who knows copiers.

Straight answers on machines, prices and agreements. Monday to Friday, 8am to 5pm.

Call Get a quote